Can I vary the design?
Modifications require extra time in planning and construction, so whilst we will always try to accommodate customers with special requests, there will be an extra charge. However, any such costs will be quoted in advance.
Are the Champagne and flutes included in the price?
Sadly no, we are not licensed to sell alcohol, but if you add them to an empty chest you can turn a superb wedding gift into a sensational one.
How long does it take from order to delivery?
Our first priority is quality and that takes time. We aim to deliver standard orders within 10 working days, but please order as early as you can to avoid disappointment.
What if it’s damaged in transit?
We pack all dispatches with great care. In all our years of making Tuck Boxes, we have only ever had one occasion when a box arrived damaged which we swiftly replaced.
How will I know what the lettering on the chest will look like?
Before we commit paint to wood, we will send you a photograph showing precisely how your lettering will appear. You can then select an alternative design if you wish.